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FREQUENT QUESTIONS

Thank you for supporting our small family business.

 

Nothing brings us more joy than seeing our products in action!

 

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DO YOU NEED AN IKEA FLASH TABLE TO USE THE PRODUCTS?

You don't need the Flisat table to enjoy playtime with our creative learning boards. While having a table is a bonus, many of our customers buy the Trofast boxes and play on the floor, on a regular table, in the car or just on their own sensory table.

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Most of our educational materials are designed independently of the Flisat Ikea table, not needing a special support

DO YOU OFFER FREE SHIPPING?

Free delivery is available in Romania for orders over 350 lei. We strive to reduce shipping costs and negotiate the best rates.

HOW LONG DOES MY ORDER TAKE TO SHIP?

Items that are in stock are shipped within 5-10 business days of purchase. Items experiencing longer delivery times are noted in the product description. When your order ships, you will receive a shipping confirmation email with a tracking number. Sometimes there are unexpected delays beyond our control (due to weather, closures, holiday shipping reservations, etc.).

DO YOU SHIP INTERNATIONALLY?

Yes, we deliver to any European Union member country. Enter in the check-out section the country where you want the package delivered and you will see the shipping cost for your country.

WHAT HAPPENS IF MY ITEMS HAVE ARRIVED AND APPEAR TO HAVE BEEN DAMAGED IN TRANSIT?

We work extremely hard to package every order very well when it is ready to ship. Occasionally, courier handlers are rougher with packages than we would like after they have left our premises. If you suspect that your items have been damaged in transit, please take photos (BEFORE opening the package) and email us at jurnaldejoaca@gmail.com explaining the situation. We want to make sure all our customers are completely satisfied and will do whatever it takes to resolve the issue.

WHAT IS YOUR RETURN POLICY?

We always want our customers to be completely satisfied with their purchases. If you are not satisfied, we will gladly accept your return within 14 calendar days under the following conditions:

 

  • Notify us of your intention to return the products by email to jurnaldejoaca@gmail.com within 14 calendar days of receiving your order.

  • Please provide the name on the order, order number or any other relevant information.

  • Returns must be received back within 14 calendar days of receiving the order.

  • Items must be returned in the original packaging and condition received.

  • Damaged or used returns will not be refunded. Return shipping is the buyer's responsibility.

  • We recommend using a shipping option with a tracking number.

  • We are not responsible for lost returned items.

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For more information about our Return policy, see the Delivery and Returns section.

HOW DO YOU FINISH/SEAL YOUR PRODUCTS?

We use an organic wood sealant based on natural herbs and mountain water. This premium hardener and sealant has been specially formulated for children's furniture and toys. Creates a durable, water-repellent, watermark-resistant finish and sealant, enhancing and maintaining the beauty and breathability of wood. It is a combination of natural vegetable oils, waxes and plant extracts. You may notice a slight smell when you open the package due to the natural finish. We strive to pack everything securely to ensure your products are protected from damage and dust during transit. If you notice a slight smell, let the products sit in the open air for 24 hours.

WHAT IS THE BEST WAY TO STORE AND CLEAN YOUR PRODUCTS?

Our creative wooden learning boards can be wiped with a damp cloth and should be stored in a dry area. It is best to keep wooden products at a constant temperature. Paints and dyes (such as food coloring) can discolor wood. Be aware of any dyes in play materials. The vegetable wax finish on our wood products is water repellent but not waterproof. Warping and discoloration may occur if products are not kept dry. All acrylic products can be washed with soapy water at room temperature. Cleaning materials should not be used on our acrylic products as they may damage the surface/finish.

DO YOU OFFER DISCOUNTS AND OFFERS TO SCHOOLS AND EDUCATIONAL INSTITUTIONS?

We love working with schools and kindergartens. Please email us at jurnaldejoaca@gmail.com to discuss the prices of specific educational institutions.

IS IT POSSIBLE TO PAY WITH THE TEACHING CAREER CARD?

Of course! Jurnal de Joaca is affiliated with Pluxee. You can use your teaching career card on our website within the limit of 450 lei/card (a percentage of up to 30% of the nominal value of the teaching career premium to cover the personal needs of teachers)

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