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Terms and conditions 


Use of the assumes acceptance of these Terms and Conditions by the user.




ID: 45364338


Address: Vale Street no. 57B, Săncraiul de Mureș, Mureș county


The images published on the site are in accordance with reality, but sometimes the shades of the colors of the products may differ slightly, as a result of the execution process of the photos or the settings of your monitor. Customers they will always be informed if a product is in stock or not, if it can be made to order, how long it will take to process and how long it will take to reach them. This information will be sent by email or phone. Product images, offers, prices and contests may be changed in advance without specific notice. The products sold through, will be accompanied at the time of delivery by a tax invoice or tax receipt


Use of the site (including visiting and buying products) implies acceptance of certain terms and conditions of use, obviously in the form of a legal contract between the user and SC.SAND-FAMILY-TOYS&EDUCATION.SRL, therefore it is recommended to carefully read the paragraphs next.

Visiting or purchasing products from the website automatically implies acceptance of these terms and conditions. Likewise, the use of any other current or future services provided by SC.SAND-FAMILY-TOYS&EDUCATION.SRL, implies acceptance of the same terms and conditions.

All Site is protected under copyright and intellectual property rights laws. The use without the written consent of SC.SAND-FAMILY-TOYS&EDUCATION.SRL, of any elements belonging to the site  is punishable according to the laws in force.

The company does NOT grant the user the right to partially or fully modify the website, to partially or fully reproduce the website, to copy, sell or exploit the website in any other way without the consent of the company. The Visitor / Customer shall not modify, copy, distribute, transmit, display, publish, reproduce, grant licenses, create derivative works, transfer or sell any information or services obtained from or through this website. 

The content of this website, including but not limited to logos, stylized representations, symbols, images, photos, textual content and the like, are the exclusive property of SC.SAND-FAMILY-TOYS&EDUCATION.SRL. It is prohibited to copy, distribute, publish, modify, supplement, use, display, include, link, transmit, remove insignia, photos, images, pieces of text, display, sell, etc., the content, data, information, photos or other information found on the site, without the express written permission of SC.SAND-FAMILY-TOYS&EDUCATION.SRL.

No Customer acquires, by using and accessing the site, any right or license to use any of the information on the site. No customer has the right to use any automatic or manual device to monitor the materials available on the site.


The customer has the obligation to maintain the confidentiality of the information he became aware of when accessing and using the site, as well as on the occasion of communications sent during registration, authentication, placing and honoring orders and other such aspects in connection with the use of the site the The customer is prohibited from disclosing to third parties his relations with SC.SAND-FAMILY-TOYS&EDUCATION.SRL, without the express consent of the company, given beforehand in writing.

The transmission by the Client of information or materials through this site, ideas, concepts, know-how, techniques, etc. grants us unrestricted and irrevocable access to, the right to use, reproduce, display, modify, transmit and distribute such materials or information.

The availability of a product in stock, whether it is part of a promotion or not, is announced by email after placing the order by the Customer.


The prices displayed on the site they are in RON. The displayed prices are valid at the time of accessing the page where they are displayed, SC.SAND-FAMILY-TOYS&EDUCATION.SRL reserving the right to change them at any time, without any notice or notification.

By placing an order on the website you irrevocably undertake to pay the value of the ordered products. In this regard, we inform you that, during the procedure of registering your orders, you will be redirected to the sites of our collaborators in order to collect the data necessary for payment.


Any customer who wishes to do so can register on our site by simply clicking on the Register button available on the main page and following the appropriate steps required for registration.

To register, you will be asked to enter your last name, first name, email address and a password. You are required to enter a valid email address, otherwise it will not be possible to continue the registration procedure on the website. You are solely responsible for keeping your password and any registration, login and account information safe. You are fully responsible for any order and/or payment made through the use of our site under your account.


Placing the order is done by going through the following steps:

      a. select the desired products and add them to the shopping cart, by clicking on the "Add to Cart" button,

      b. if you want to add more products to the basket, click on the "Continue shopping" button, if you want to complete the order, click on the "Finalize the order" button,

      c. enter your billing data,

      d. enter the delivery address,

      e. delivery is made by courier,

      f. choose the payment method,

      g. place the order by clicking on the "Complete order" button


SC.SAND-FAMILY-TOYS&EDUCATION.SRL  tries, within the site, to offer its customers as detailed a description of its products as possible, but does not guarantee that the product description or any other content of the site is complete or totally free of errors. Likewise, SC.SAND-FAMILY-TOYS&EDUCATION.SRL does not assume responsibility for any type of losses such as: data loss, lost profits, the impossibility of using the data on this site, changes without prior notification of data, prices or site structure.

The customer has the obligation to opt for the chosen payment method before placing the order, by ticking the corresponding option, according to the steps for placing the order.

The Seller will issue an invoice to the Customer for the delivered products. In this sense, the Customer has the obligation to provide the Seller with all the information necessary to issue the invoice, according to the legislation in force. The invoice will be communicated to the Customer in printed material format upon delivery of the ordered products.


The products are delivered by the seller, directly to the home of the buyer / the address specified by him.

Transport is provided by the courier company.

The transport fee is 19.90 RON. Orders over 350 lei receive free delivery.

The dispatch of the order for the products in stock will be carried out within 48 hours from the confirmation of the order, by email. The order should reach you within a maximum of 5-10 working days from the order confirmation date. This term can be modified by circumstances beyond our control, without exceeding a term of 10 working days, calculated from the date of receipt of your order.

The order will be shipped in packaging that ensures the security of the transport. Liability for any damage caused during the transport of the product, parcel or package sent by us rests with the carrier according to the local legislation in force.


Any dissatisfaction related to accessing, using, registering on our website, placing an order, aspects related to the order made and others, will be communicated to us directly, either by phone, at PHONE NO 0751 111 631, or by email to the

Your complaint will be registered and you will receive a written response to the email address mentioned when you brought your complaint to our attention, within no more than 3 working days.

The Customer agrees not to publicize these grievances (on social networks, media, discussions at private parties or in any other way) subject to bearing the damages caused for the image damage caused to the Company by these actions.


SC.SAND-FAMILY-TOYS&EDUCATION.SRL reserves the right to make changes at any time regarding the content of the site, policy, terms and conditions of use, without the need for prior notice to users in this regard, although we will be careful to notify customers of such changes.

The user of the site has the obligation to regularly check the terms and conditions of use. If you do not agree with the changes made to them by SC.SAND-FAMILY-TOYS&EDUCATION.SRL, you will stop using the site. If the user continues to use the site, it is considered that he agrees with the changes made.


By creating and using the Account, the Customer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, being responsible under the law for the activity carried out through his Account.

By accessing the site, creating the Account, using the site, placing orders, etc. The customer expressly and unequivocally accepts the Terms and Conditions of the website in its latest version communicated within the website. After the creation of the Account, the use of the content is equivalent to the acceptance of the changes made to the Terms and Conditions of the Site and/or the updated versions of the Terms and Conditions of the Site. The customer is responsible for checking the final version of the Terms and Conditions whenever using the site.

Acceptance of the site's Terms and Conditions is confirmed by ticking the appropriate check box on the site and/or by sending the Order and/or by making an online payment.

We shall not be liable for any damage of any kind which the Customer or any other third party may suffer as a result of our performance of any of our obligations under the Order, nor for any damage which may result from the use of the Goods after delivery and much less for their loss.

We cannot be held responsible for any damage to your computer or viruses that may infect your computer or other equipment as a result of your accessing, using or browsing our site or your downloading of any content, information, materials , data, text, images, video or audio from our website.


All our products are aimed at children over 3 years old. These products contain small parts that could present a choking hazard. Close adult supervision is required. By purchasing our products you assume all risks associated with the game. Do not leave product packaging within the reach of children, remove all packaging before giving the toy to the child. 


If you are not satisfied with the product, you can return it within 14 calendar days, its value being refunded, 

For more information, see the columnback

In the case of repeated returns of a consumer, without a legitimate or moral purpose of purchase, we reserve the right to analyze more carefully subsequent orders placed and, if necessary, cancel them.


None of the contracting parties is responsible for the non-execution on time and/or the improper execution - in whole or in part - of any of its obligations under this contract, if the non-execution or improper execution of the respective obligation was caused by force majeure, as as defined by law, for reasons independent of the parties.

The party invoking force majeure is obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures to limit its consequences.


The contract will be governed and interpreted in accordance with Romanian law. Any misunderstanding between the Merchant and the Customer in relation to the relations arising from this Agreement should be resolved amicably, and in case of failure, be submitted to the competent courts in Târgu Mureș.


This website is owned by SC.SAND-FAMILY-TOYS&EDUCATION.SRL, which grants you the right to access and use the website subject to your acceptance of these Terms and Conditions. By accessing and using the site you automatically and unequivocally agree to be bound by the Terms and Conditions on the site.

SC.SAND-FAMILY-TOYS&EDUCATION.SRL has the right to modify the Terms and Conditions at any time, without prior notice, by posting the updated version on the website, and the Customer is obliged to read the Terms and Conditions whenever he accesses the website . The customer has the obligation to strictly comply with the Terms and Conditions on the website and cannot claim or defend himself with ignorance of the Terms and Conditions on the website, valid on the date of accessing, using and/or placing an order on the website.

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